Island Fresh Laundry

Frequently Aasked Questions

Q. Do you offer same day service?: A. Yes. For our wash and fold service, we offer same day service for $1.00/lb. It is based on schedule availability. You must make a request for same day service by 8am that day and we must be able to get you on the schedule for pick up by 10am. Your odds of getting on schedule for same day service are better if you call or go online prior to 8pm the night before.
Note that for Dry cleaning, there is a 48 hour turn-around time.
Q. I don't own a laundry bag. What should I do with my clothes?: A. We pick up laundry in many different containers. The most popular being garbage bags. As long as your laundry is contained and we are able to carry it, we will take it. We will return your laundry in a clear plastic bag or can provide a laundry bag for $3.00.
Q. Is it safe for my baby's clothes?: A. Yes. At your request, we can use unscented and dye-free detergent and softener.
Q. Do I have to pay when I give my laundry to you?: A. No. You pay upon delivery.
Q. How do I know how much my laundry weighs/cost?: A. We weigh it when it gets on location and can give you a call, email or text with the price. Please specify you preferred method of contact.
Q. Will I get a receipt when you pick up?: A. No. We provide receipts upon delivery.
Q. Do you wash my laundry mixed with anyone else's?: A. No. Everyone's laundry is washed and dried separately. We keep everything separated by address.
Q. What brand of detergent do you use?: A. We use an industrial detergent made by Aura Detergents. It is often used for hotels, restaurants, hospitals, etc. If you prefer a premium detergent, we can provide it for an extra $0.20 per lb.
Q. Is there a minimum amount of dry cleaning I must give if I'm also using your wash and fold service?: A. No. You may give any amount of dry cleaning when you provide us with laundry for wash and fold. However, you must be willing to wait 48 hours for the return of your clothing as that is how long the dry cleaning takes.
Q. Can I separate my dry cleaning and wash and fold orders so that I can get my laundry the same day?: A. No. The only way to separate the orders is by providing the minimum amount of dry cleaning. (10 pieces.)